Getting Customer Feedback - Mind Map

Getting Customer Feedback Mind Map
 
 
 
 

Getting Customer Feedback - Mind Map

Il y a 2 ans par : MatchWare
 
 
  • Getting Customer Feedback
    • Objectives
      • Determining customer priorities
      • Measuring customer satisfaction
        • Pre-sales support
        • Responsiveness
        • Post-sales support
        • ...other
      • Collecting new ideas
      • ...others
    • Strategy
      • Quantitative survey
        • Questionnaire
        • Statistics
        • ...others
      • Qualitative survey
        • Interviews
        • User group
        • ...others
    • Questionnaires
      • Target audience
      • Medium
      • Layout
      • Contents
      • Flow
      • Wording
      • Reliability
      • Trial run
    • User groups
      • Participants
        • Desirable
          • Useful
          • Influential
          • Big current customers
          • Big potential customers
        • Undesirable
          • Time wasters
          • Inhibitors
      • Agenda
        • Burning issues
        • Good features
        • Bad features
      • Practicalities
        • Venue
        • Dates
        • Incentives
        • Non-disclosure agreement
    • Using the Web
      • User groups
      • Surveys
      • "Contact Us"
    • Assessment
      • Collate results
      • Analyze results
      • Take action
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