1-Coaching Dept. Job Responsibilities - Mind Map

1-Coaching Dept. Job Responsibilities Mind Map
 
 
 
 

1-Coaching Dept. Job Responsibilities - Mind Map

1 years ago by: Brenda Schinke
 
 
  • Coaching Department Roles & Responsibilities
    • Head of Coach Development
      • Coaches Academy
        • Overall responsibilty for recruitment
      • Business Solutions Divison Training
      • Mentor Program
      • On-going Training
      • AST
      • Power Team Calls
      • Quality Assurance
        • QA Calls to Customers
      • Smartsheet
      • Coach Assignments
        • Assign 5400 contracts per year (2 hours daily x 2 people = 4 hours a day)
    • Coaching Services Manager
      • Salesforce
        • Salesforce Training
        • Help Desk Liaison
          • Coach Phones
          • IT issues coaches are unable to resolve
          • Coach on-boarding/off boarding
        • Reports for Director
      • HR Liaison
        • Headcount Report
        • Benefits
        • Coach Comp/Reward Request
      • Events
        • Concur Travel Links
      • Support Director of Coaching
      • Coaches Academy
        • Manage new hire paperwork for International Coaches
        • Submit New Hire Paperwork for Domestic Coaches
      • Administration
        • Off board departing coaches
          • Removing coaches from Slack
          • Remove coaches from various FB groups
        • Maintain Resource Center for Coaches
        • HR Notification of Benefits
          • verify monthly headcount report
        • Trains Admins
        • Answers and supports Admin
          • Updates resource center with answers
    • Coaching Admin
      • Coaches Academy
        • Create smartsheets
        • Review resumes
          • 1400 resumes opened, reviews, collects data from qualified candidates
        • Send out invites
        • On board coaches
        • Social Media Audit
      • Business Results Training
        • Training Calendar/Invites
        • Monitor BRT Smartsheet
        • Update BRT RPM
      • AST (Advanced Skills Training)
      • Support
        • Director
        • Coaching Services Manager
        • Head of Coach Development
      • Administration
        • Maintain Resource Center for Coaches
        • Create & manage yearly coaching calendar of events
          • Create Zoom ID's
          • Add/remove coaches
          • Upload PT/ACT calls to Dropbox
    • Coaching Specialist, Project Specialist, Representative, Coordinator
      • Coaches Academy
        • Upload virtual trainings
        • Create Zoom ID's for trainings
        • Update Coaches Academy RPM on Smartsheet
        • Review Resumes
        • Salesforce Audit
      • Assign Re-enrolls; BM & MU conversions
      • Coach Requested Holds
        • Input into SF
        • Update eCCR
      • Monitor Coaches Social Media
      • BRT
        • Upload recorded trainings to Dropbox for Mentor review
        • Create Zoom IDs for new BRTs
        • Keep BRT Smartsheet updated with current information
        • Onboard new BRT Trainers
      • Mentoring
        • Schedule coaches on HCD calendar
        • Upload QA Surveys to smartsheet
      • Support
        • Director
        • Coaching Services Manager
        • Head of Coach Development
      • Salesforce
        • Update coach information (status, Ranking, etc.)
      • Administration
        • Monitor NC30 from eCCR
        • Maintain ARC Smartsheet
        • Maintain Resource Center for Coaches
        • Transfer Requests
        • In Box
          • Coaching Admin In Box
            • Processes 30 - 50 emails daily
            • Primary communication between coaches & admin for changes to contracts; out of office; transfers; client updates; expedited assignments; questions regarding opportunitites; payroll discrepancies; all questions
        • Create & manage yearly coaching calendar of events
          • Create Zoom ID's
          • Add/remove coaches
          • Upload PT/ACT calls to Dropbox
Report abuse
More Maps by This User