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1-Coaching Dept. Job Responsibilities - Mind Map
- Coaching Department Roles & Responsibilities
- Head of Coach Development
- Coaches Academy
- Overall responsibilty for recruitment
- Business Solutions Divison Training
- Mentor Program
- On-going Training
- AST
- Power Team Calls
- Quality Assurance
- QA Calls to Customers
- Smartsheet
- Coach Assignments
- Assign 5400 contracts per year (2 hours daily x 2 people = 4 hours a day)
- Coaching Services Manager
- Salesforce
- Salesforce Training
- Help Desk Liaison
- Coach Phones
- IT issues coaches are unable to resolve
- Coach on-boarding/off boarding
- Reports for Director
- HR Liaison
- Headcount Report
- Benefits
- Coach Comp/Reward Request
- Events
- Concur Travel Links
- Support Director of Coaching
- Coaches Academy
- Manage new hire paperwork for International Coaches
- Submit New Hire Paperwork for Domestic Coaches
- Administration
- Off board departing coaches
- Removing coaches from Slack
- Remove coaches from various FB groups
- Maintain Resource Center for Coaches
- HR Notification of Benefits
- verify monthly headcount report
- Trains Admins
- Answers and supports Admin
- Updates resource center with answers
- Coaching Admin
- Coaches Academy
- Create smartsheets
- Review resumes
- 1400 resumes opened, reviews, collects data from qualified candidates
- Send out invites
- On board coaches
- Social Media Audit
- Business Results Training
- Training Calendar/Invites
- Monitor BRT Smartsheet
- Update BRT RPM
- AST (Advanced Skills Training)
- Support
- Director
- Coaching Services Manager
- Head of Coach Development
- Administration
- Maintain Resource Center for Coaches
- Create & manage yearly coaching calendar of events
- Create Zoom ID's
- Add/remove coaches
- Upload PT/ACT calls to Dropbox
- Coaching Specialist, Project Specialist, Representative, Coordinator
- Coaches Academy
- Upload virtual trainings
- Create Zoom ID's for trainings
- Update Coaches Academy RPM on Smartsheet
- Review Resumes
- Salesforce Audit
- Assign Re-enrolls; BM & MU conversions
- Coach Requested Holds
- Input into SF
- Update eCCR
- Monitor Coaches Social Media
- BRT
- Upload recorded trainings to Dropbox for Mentor review
- Create Zoom IDs for new BRTs
- Keep BRT Smartsheet updated with current information
- Onboard new BRT Trainers
- Mentoring
- Schedule coaches on HCD calendar
- Upload QA Surveys to smartsheet
- Support
- Director
- Coaching Services Manager
- Head of Coach Development
- Salesforce
- Update coach information (status, Ranking, etc.)
- Administration
- Monitor NC30 from eCCR
- Maintain ARC Smartsheet
- Maintain Resource Center for Coaches
- Transfer Requests
- In Box
- Coaching Admin In Box
- Processes 30 - 50 emails daily
- Primary communication between coaches & admin for changes to contracts; out of office; transfers; client updates; expedited assignments; questions regarding opportunitites; payroll discrepancies; all questions
- Create & manage yearly coaching calendar of events
- Create Zoom ID's
- Add/remove coaches
- Upload PT/ACT calls to Dropbox
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