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ANDY KURTZIG JustAnswer - Mind Map
- DAY 1
- Introduction to JustAnswer
- Youtube videos of Experts and customer testimonials
- JustAnswer History
- 2003
- Pearl.com
- 2004
- How JustAnswer works
- Product and Process Introduction
- Website tour
- 3 Key Values
- Cost
- Convenience
- Connection
- DAY 2
- JustAnswer Tools
- Zendesk
- MOD Account | Admin Tool
- Kayako
- Five9
- Master Taglist
- 2 Types of Account
- Legacy
- Highlander
- Day 1
- Different Categories
- Tax, Finance
- Law
- Doctors, Nurses
- Vets
- Electricians, Plumbers
- Electronics, Phones
- Computers Software
- Mechanics
- DAY 1
- How to Post a Question
- DAY2
- How to Rate, Write a Review, Give a Bonus
- 2 types of Expert Request
- Info Request
- Answer Request
- DAY 1
- Contact Channel
- Phone
- Chat
- Help page www.justanswer.com/help/
- DAY 2
- Types of Membership
- Trial and Regular Membership
- Knowing MOD Account:
- search page
- • Search Username• Search Email• Search Order Number• Credit Card• PayPal Email Address
- Edit Profile Page
- • Registration Details•• Identifying Legacy and Highlander Accounts• Contact Information• Transaction Box• Notes• Admin and Moderator Functions•• Payment Method (CC and PayPal)•• Account Reinstatement
- Edit Membership
- Subscription Status Information• Billing Information• Subscription Per Period Benefit Information• Action History• Admin Controls• Winback Tool•• Membership and Subscription Language•• • Membership Cancellation (CC and PayPal)• • • • Membership Cancellation Categories Not Covered Under the Membership
- Question Page
- Question Admin Page
- • Question• Status• Closure Reason• Close Date• Due Date / Time Remaining• Offer• Priority• Lock Question• Move Question / Second Category• Optional Info• Show Question Reports / Report Filed. Question is not on Open List - disregard• Additional Services Offered• Additional Services States history - disregard• Fling Categories - Day 2• Question and Answer Page • Info Request & Answer • Rated and Unrated • Customer's Account and Expert's Account • Viewed and Not Viewed
- Question List
- DAY 3
- A.C.E.
- Customer Connection
- Customer Service
- Customer Experience
- Rapport
- DAY 1
- Plans
- Basic
- Plus
- Premium
- 7 Day Trial Period
- Pay/Question
- $5.00 Initial Payment
- $15.00 Minimum Payment
- Payment Methods
- Credit Card
- Debit Card
- Paypal
- REFUND
- 30 day money back guarantee
- Courtesy Refund (60-120 days)
- Refund Request Form ( more than 120 days)
- Day 2
- Refund
- EOB
- Credit Card, Debit Card
- Paypal
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