ANDY KURTZIG JustAnswer - Mind Map

ANDY KURTZIG JustAnswer Mind Map
 
 
 
 

ANDY KURTZIG JustAnswer - Mind Map

3 months ago by: Haidee Costales
 
 
      • DAY 1
        • Introduction to JustAnswer
          • Youtube videos of Experts and customer testimonials
        • JustAnswer History
          • 2003
            • Pearl.com
          • 2004
        • How JustAnswer works
          • Product and Process Introduction
            • Website tour
          • 3 Key Values
            • Cost
            • Convenience
            • Connection
      • DAY 2
        • JustAnswer Tools
          • Zendesk
          • MOD Account | Admin Tool
          • Kayako
          • Five9
          • Master Taglist
        • 2 Types of Account
          • Legacy
          • Highlander
      • Day 1
        • Different Categories
          • Tax, Finance
          • Law
          • Doctors, Nurses
          • Vets
          • Electricians, Plumbers
          • Electronics, Phones
          • Computers Software
          • Mechanics
      • DAY 1
        • How to Post a Question
      • DAY2
        • How to Rate, Write a Review, Give a Bonus
        • 2 types of Expert Request
          • Info Request
          • Answer Request
      • DAY 1
        • Contact Channel
          • Phone
          • Chat
          • Email
        • Help page www.justanswer.com/help/
      • DAY 2
        • Types of Membership
          • Trial and Regular Membership
        • Knowing MOD Account:
          • search page
            • • Search Username• Search Email• Search Order Number• Credit Card• PayPal Email Address
          • Edit Profile Page
            • • Registration Details•• Identifying Legacy and Highlander Accounts• Contact Information• Transaction Box• Notes• Admin and Moderator Functions•• Payment Method (CC and PayPal)•• Account Reinstatement
          • Edit Membership
            • Subscription Status Information• Billing Information• Subscription Per Period Benefit Information• Action History• Admin Controls• Winback Tool•• Membership and Subscription Language•• • Membership Cancellation (CC and PayPal)• • • • Membership Cancellation Categories Not Covered Under the Membership
          • Question Page
          • Question Admin Page
            • • Question• Status• Closure Reason• Close Date• Due Date / Time Remaining• Offer• Priority• Lock Question• Move Question / Second Category• Optional Info• Show Question Reports / Report Filed. Question is not on Open List - disregard• Additional Services Offered• Additional Services States history - disregard• Fling Categories - Day 2• Question and Answer Page • Info Request & Answer • Rated and Unrated • Customer's Account and Expert's Account • Viewed and Not Viewed
          • Question List
      • DAY 3
        • A.C.E.
          • Customer Connection
          • Customer Service
          • Customer Experience
          • Rapport
      • DAY 1
        • Plans
          • Basic
          • Plus
          • Premium
        • 7 Day Trial Period
        • Pay/Question
          • $5.00 Initial Payment
          • $15.00 Minimum Payment
        • Payment Methods
          • Credit Card
          • Debit Card
          • Paypal
        • REFUND
          • 30 day money back guarantee
          • Courtesy Refund (60-120 days)
          • Refund Request Form ( more than 120 days)
      • Day 2
        • Refund
          • EOB
            • Credit Card, Debit Card
            • Paypal
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