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- Best MS Office Integration
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Getting Customer Feedback - Mind Map
- Getting Customer Feedback
- Objectives
- Determining customer priorities
- Measuring customer satisfaction
- Pre-sales support
- Responsiveness
- Post-sales support
- ...other
- Collecting new ideas
- ...others
- Strategy
- Quantitative survey
- Questionnaire
- Statistics
- ...others
- Qualitative survey
- Interviews
- User group
- ...others
- Questionnaires
- Target audience
- Medium
- Layout
- Contents
- Flow
- Wording
- Reliability
- Trial run
- User groups
- Participants
- Desirable
- Useful
- Influential
- Big current customers
- Big potential customers
- Undesirable
- Time wasters
- Inhibitors
- Agenda
- Burning issues
- Good features
- Bad features
- Practicalities
- Venue
- Dates
- Incentives
- Non-disclosure agreement
- Using the Web
- User groups
- Surveys
- "Contact Us"
- Assessment
- Collate results
- Analyze results
- Take action
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