Knowledge Management - MFSB23046 - Mind Map

Knowledge Management - MFSB23046 Mind Map
 
 
 
 

Knowledge Management - MFSB23046 - Mind Map

 
 
Knowledge Management | MBA | UNITEN
  • Knowledge Management
    • KM at heart
      • Knowledge is abundant, but the ability to use it is scarce." (Kimiz, Dalkir, 2005)
      • Human capital as the most lucrative intellectual capital
      • KM is the new value proposition
        • Benefits
          • Core competencies
          • Choice of Decision Making
          • Innovation and product in market
          • Top quality and company performance
      • Benchmark Company
        • Microsoft
        • Amazon
    • Definition
      • Knowledge Management (KM) is defined as the process of discovery, creating, sharing, using and managing the knowledge and information of an organization.
        • Steps in KM
          • Discovery
          • Capturing
          • Sharing
          • Application
        • Sources of KM / Assets
          • Human Capital / People
            • Employees
            • Vendors
            • Clients
            • Partners
          • Structural Capital / Artifacts
          • Organisation Entities
        • Hierarchy in KM
          • Data
            • Unprocessed
            • Raw Material
          • Information
            • Processed
            • Meaningful
          • Knowledge
            • Combination of information
            • Decision making input
          • Wisdom/ Intelligence
    • Category of Knowledge
      • Tacit
        • Subconscious level
          • Knowledge
          • Insights
          • Skills
          • Experience
          • Intuition
        • Conceptual / Declarative View
        • Procedural View
      • Explicit
        • Documented
          • Minutes of Meeting
          • Database
          • Taxonomy
          • Sytems
        • Conceptual / Declarative View
        • Procedural View
      • Tacit vs Explict
        • DIfferences
    • Knowledge Management Solution
      • Requirement
      • Knowledge Conversion
        • SECI Model
          • Idea
        • Approach
          • Discovery
            • KM Processes
              • Explicit - Combination
              • Tacit - Socialisation
            • KM Mechanism
              • Combination
                • Collaborative problem Solving
                • Joint Decision Making
                • Example - Tender submission
              • Socialisation
                • Community of Practise
                • Employee Rotation
                • Example - Coffee Break
            • KM Technologies
              • Combination
                • Databases
                • System Integration
              • Socialisation
                • Social Media
                • Blogs
            • KM System
              • Knowledge Enterprise system
          • Capture
            • KM Processes
              • Output = Explicit | Externalisation
              • Output =Tacit |Internalisation
            • KM Mechanism
              • Externalisation
                • Subject Matter Expert
                • Joint Decision Making
                • Example - Expert and Knowledge Mapping
              • Internalisation
                • On the job training
                • Face 2 face meeting
                • Lesson Learnt
                • Example - Manual
            • KM Technologies
              • Externalisation
                • Expert locator
                • Case based modelling
              • Internalisation
                • E-learning
                • Virtual Training / Simulation
            • KM System
              • Decision Support System
          • Sharing
            • KM Processes
              • Explicit - Exchange
              • Tacit - Socialisation
            • KM Mechanism
              • Exchange
                • Manuals
                • Presentations
                • Example - Request for Proposal / Information
              • Socialisation
                • Community of Practise
                • Employee Rotation
                • Example - Coffee Break
            • KM Technologies
              • Exchange
                • Best practises
                • Chat
                • SIRI, Google Help
              • Socialisation
                • Social Media
                • Blogs
            • KM System
              • Knowledge Sharing System
          • Application
            • KM Processes
              • Direction
              • Routines
            • KM Mechanism
              • Direction
                • Hierarchy
                • Change Agent
              • Routines
                • SOP
            • KM Technologies
              • Direction
                • TroubleShooting
              • Routines
                • Expert Based System
            • KM System
              • Management Information System
    • KM Drivers
      • Domain Complexity
        • People
        • System
        • Process
        • Competition
      • Market Volatile
      • Speed of responsiveness
      • Factors of Diminishing Individual Experience
      • Performance Expectancy
      • Technology & Innovation
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