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MEMO1 - Mind Map

- MEMO
- AKA
- $5 Membership
- PROCESS
- Post Question- Full Membership
- Exception
- Mental Health
- Programming
- Homework
- ELIGIBLE ACCOUNTS
- REFUNDABLE ACCOUNTS
- Site Experience Issues
- Poor Answer/Expert Quality
- Response Time
- No Answer
- Service Misconception / Wrong Company
- Guest Account / Duplicate & Follow-Up Questions
- EMAIL FOLLOW UP
- Letter Sent to customer
- Retention Offer
- Follow-up plan
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