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MEMO1 - Mind Map

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MEMO1 Mind Map
 
 
 
 

MEMO1 - Mind Map

3 months ago by: Haidee Costales
 
 
  • MEMO
    • AKA
      • $5 Membership
    • PROCESS
      • Post Question- Full Membership
      • Exception
        • Mental Health
        • Programming
        • Homework
    • ELIGIBLE ACCOUNTS
    • REFUNDABLE ACCOUNTS
      • Site Experience Issues
        • Poor Answer/Expert Quality
        • Response Time
        • No Answer
        • Service Misconception / Wrong Company
        • Guest Account / Duplicate & Follow-Up Questions
    • EMAIL FOLLOW UP
      • Letter Sent to customer
        • Retention Offer
        • Follow-up plan
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