ProtoCall Mind Map
 
 
 
 

ProtoCall - Mind Map

2 years ago by: George
 
 
  • ProtoCall
    • Proteus
      • Call Center
        • Call Logs
          • Call Lists
          • Call Revisions
          • Call Unlock
        • Calls
          • Details
            • Account
            • Personal
            • Questionnaires
          • Determining
            • Clinical Call
            • Non-clinical Information
            • Eligibility and Pre-authorization
            • Level Of Care
              • Emergent
              • Urgent
              • Routine
          • Actions
            • On Call
              • Paging/Messaging
              • Outbound Calls
              • Dispatching
            • Screen & Transfer
              • Conference
              • Queuing
            • Documentation
          • Business Calls
            • Files Shared Internally
            • Usually Requests
          • Quick Exit
        • Administration
          • Call Repairs
          • Call Event History
          • Purge Documents
      • Customer Portal
        • Alerts
          • Personal
          • Account
        • Extra Coverage Requests
        • Sharefile
      • Account Builder
        • Legacy
          • Procedure Builder
        • Account Creation in new app
          • Types
            • Employee Assistance Programs
            • Community Mental Health
            • Student Assistance Programs
            • Managed Care Organizations
            • Others
          • Questionnaires
          • Other configurations
            • Call recording
            • Sharefile
      • API
    • Billing
      • Quickbooks
      • Criteria
        • Base package
        • No: of Calls
        • Services offered
      • Optimizations
        • Call Complexity
        • Average Call Length
    • Sharefile
    • Avaya
      • Call Management System (CMS)
      • Business Advocate
      • Elite Multichannel (EMC)
    • Active Directory
      • User Creation and Authentication
      • Roles in AD
        • Admin
        • Clinicians
        • SCS/Supervisors
        • Relationship Manager
        • Non clinical
  • Subject
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