SOP Framework Mind Map
 
 
 
 

SOP Framework - Mind Map

2 years ago by: Debi Murphy
 
 
  • SOP Framework
    • Design
      • Appealing
        • Format that works across enterprise & up/down hierarchy
      • Easy to Navigate
        • Navigational drill-down in 3-4 clicks
        • Robust Search Engine
        • Scalable to all IGs and Corporate
      • ABMWay Rebrand
    • Data Housing Organization
      • Policy
        • Applies to all
      • Standard Operating Practices (SOP)
        • By Subject Matter
        • By Consumer / Role Based
        • By Industry Group
          • If SOP specific to IG, all will be listed
      • Work Instructions
      • Records
      • Idea
    • SOP
      • Create Template(s)
        • Simple
        • Consistent
      • Write to Audience
        • Easily digestible
      • Subject Matter
      • Target Audience Review
      • SOP Creation Priority List
    • Work Instructions
      • Dedicated Library
        • Direct accessibility or through SOP
      • Write to Audience
        • Utilize pictures, graphics, videos, flashcards, YouTube?, etc.
        • Multi-lingual
      • Forms Library
        • Separate library for accessing forms directly (outside WI)
    • Policies
      • Create Template
      • Move current portal to ABMWay
      • Highlight - applies to all ABM
      • Clean up current policy portal to take out SOP's and Work Instructions
        • Idea
        • Need Legal participation
      • Define Policy Creation Process
    • Desired Outcomes
      • Enhanced Safety Metrics
      • Increased client satisfaction / retention
      • Knowledge based training
      • Increased Employee Retention
      • Enterprise wide adoption & absorption
      • Defined Process Mapping
      • Increased Productivity (VGP)
    • Pain Points
      • Leadership Buy-In
        • Cultural Change
      • Getting traction with the Front Line workers
      • Accessibility for non-electronic users
      • Accumulating SOPs in timely manner
      • User Implementation
    • Problems to Solve
      • Support CEO commitment to process & consistency
      • Inconsistency in work product
      • Confused workforce
      • Limited SOP database
      • Incomplete Onboarding
      • No knowledge of SOP database
      • Systematic Review (SOP/Work Instructions)
        • Who owns the SOP / responsibility
    • Communication
      • Launch
      • Training
        • Included in OnBoarding
          • Select Screen Start?
      • Reinforcement
        • Highlight new SOPs & Work Instructions - credit field tester?
    • Contributors
      • Subject Matters Experts
      • Industry Groups/SDL
      • Corporate Department
      • Suppliers/Vendors
      • System for ease of submission / revision / Archiving
      • COE Oversight to ensure consistency
    • Consumers
      • Administrative and Corporate
        • Executives & Management
        • Corporate Sales
        • Corporate Staff
      • Regional Operations
        • Regional Management
        • National Accounts & Regional Sales
        • Regional / Branch Staff
      • Local Operations
        • Local Management
        • Regional & Local Sales
        • Project & Frontline Staff
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