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- Professional Mind Mapping
- Best MS Office Integration
- Build-in Gantt chart & Timeline
- Templates & Tutorials
SOP Framework - Mind Map
- SOP Framework
- Design
- Appealing
- Format that works across enterprise & up/down hierarchy
- Easy to Navigate
- Navigational drill-down in 3-4 clicks
- Robust Search Engine
- Scalable to all IGs and Corporate
- ABMWay Rebrand
- Data Housing Organization
- Policy
- Applies to all
- Standard Operating Practices (SOP)
- By Subject Matter
- By Consumer / Role Based
- By Industry Group
- If SOP specific to IG, all will be listed
- Work Instructions
- Records
- Idea
- SOP
- Create Template(s)
- Simple
- Consistent
- Write to Audience
- Easily digestible
- Subject Matter
- Target Audience Review
- SOP Creation Priority List
- Work Instructions
- Dedicated Library
- Direct accessibility or through SOP
- Write to Audience
- Utilize pictures, graphics, videos, flashcards, YouTube?, etc.
- Multi-lingual
- Forms Library
- Separate library for accessing forms directly (outside WI)
- Policies
- Create Template
- Move current portal to ABMWay
- Highlight - applies to all ABM
- Clean up current policy portal to take out SOP's and Work Instructions
- Idea
- Need Legal participation
- Define Policy Creation Process
- Desired Outcomes
- Enhanced Safety Metrics
- Increased client satisfaction / retention
- Knowledge based training
- Increased Employee Retention
- Enterprise wide adoption & absorption
- Defined Process Mapping
- Increased Productivity (VGP)
- Pain Points
- Leadership Buy-In
- Cultural Change
- Getting traction with the Front Line workers
- Accessibility for non-electronic users
- Accumulating SOPs in timely manner
- User Implementation
- Problems to Solve
- Support CEO commitment to process & consistency
- Inconsistency in work product
- Confused workforce
- Limited SOP database
- Incomplete Onboarding
- No knowledge of SOP database
- Systematic Review (SOP/Work Instructions)
- Who owns the SOP / responsibility
- Communication
- Launch
- Training
- Included in OnBoarding
- Select Screen Start?
- Reinforcement
- Highlight new SOPs & Work Instructions - credit field tester?
- Contributors
- Subject Matters Experts
- Industry Groups/SDL
- Corporate Department
- Suppliers/Vendors
- System for ease of submission / revision / Archiving
- COE Oversight to ensure consistency
- Consumers
- Administrative and Corporate
- Executives & Management
- Corporate Sales
- Corporate Staff
- Regional Operations
- Regional Management
- National Accounts & Regional Sales
- Regional / Branch Staff
- Local Operations
- Local Management
- Regional & Local Sales
- Project & Frontline Staff
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